Dear Valued Patient:
At Boston Eye Surgery and Laser Center (Boston and West), we consider it a privilege to care for you. Trust is an essential component of our relationship with you and for that reason we would like to reassure you and share the steps we are taking to ensure your comfort and safety. We recognize that some of the measures we are taking may pose an inconvenience to you or to your families and we appreciate your cooperation and patience. Please understand that your safety remains our utmost priority as we strive to provide you with the outstanding eye surgery you need and deserve.
OCB’s doctors and staff have continued during these past several months to see urgent patients in our clinics and have implemented strict safety protocols. As we welcome you back into our surgery centers, we promise to remain steadfast in our measures to protect you, your families, our staff and our communities.
We have put 8 critical steps in place to provide a safe environment for your surgery
- Prior to surgery, patients will be requested to monitor temperature twice daily and advised to self-quarantine for 7 days prior to their procedure. A nurse will phone prior to your procedure to screen for new symptoms.
- To reduce direct contact and your time in our surgery center, we have a new registration process which includes providing some pre- and postoperative instructions via phone or virtual telehealth.
- We remind everyone to follow the CDC guidelines and encourage you to reschedule if you have any symptoms of fever, cough, sore throat, runny nose/nasal congestion, shortness of breath, muscle aches or inability to smell. Similarly, our staff are mandated to stay home if they have any of these symptoms.
- Upon arrival to the center, all patients and staff will be screened for symptoms and have temperature checks. Patients will have their oxygen level checked.
- We require all patients and staff to wear face masks at all times.
- To ensure social distancing, we will limit surgical cases and only patients and staff will be in the center. Family members will be asked to wait in their cars or outside the center.
- Following guidelines from the CDC and the Massachusetts Department of Public Health, we have expanded our extensive cleaning and disinfecting protocols.
- Similar screening, social distancing/mask use and disinfection protocols will remain in place for all of your pre and postoperative visits at all of our OCB offices.
Our Surgery Centers provide a full range of state-of-the-art services for Cataract, Cornea, Glaucoma, Oculoplastics and Retina. Please know you do not need to delay your surgery and that delaying your eye care is not advised. Under some circumstances, for patients with uncontrolled glaucoma or certain retinal problems, delay in treatment could lead to permanent vision loss. Cataract surgery may in general be safely delayed, provided you can live with your current level of vision and understand that vision may continue to slowly worsen until you have surgery. If you have any particular questions or concerns, please reach out to your surgeon by phone or through Patient Gateway.
OCB wants you to feel comfortable with your decision to have surgery or be seen in any of our clinics knowing that we are taking all possible measures to protect you, our staff and our communities.
Thank you for your patience, support and understanding during this time. We are honored to serve you and look forward to seeing you again soon.
The Doctors, Nurses and Staff of BESLC and BESLCW